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Rating 2/10

After typing my complaint out , now their screen is telling me it appears they didn't receive it, that this happens from time to time. Well just great! I will never use this company again and I'll just write a formal complaint to your president at the lack of customer service I was provided! Maybe HE will care how his customers are being treated!

posted Jul-19-2012

A rep from Adorama, adorama,has responded

“Thank you for your review. We regret your frustration. Please email our customer service directly and they will be glad to help you.


Jerry Greenbaum
Adorama, Inc.”

Rating 10/10

I've used TryAndBuyLens multiple times. Their customer service is great... I always have a few questions prior to choosing a lens and they have always responded back to me by email quickly. The lens I rent are shipped out quickly and the return is easy as they give you a label and package to just drop off at your local post office (or UPS store if you've paid for faster delivery) Each time I've rented from them the lens (or back up flash) is always in excellent condition. The prices are reasonable. I've seen slightly cheaper on the web, however it wasn't worth the hassle or horrible customer service that doesn't
even compare to TryAndBuyLens. So now, I stick only with them (smile) Will surely rent from them again in the near future!

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  TryAndBuyLens.com Rating 10/10

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  Adorama Rating 2/10
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  Adorama Rating 2/10