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MrCntry

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Rating 2/10
1/5

No Warranty or customer service after sales if something goes bad

I purchased an android radio for my Grand Cherokee. Before purchasing they got back to me right away with all the questions on compatibility with the radio. When I received the radio they didn't send me the correct wiring harness for my vehicle. They did take care of this right away and I got a new one within a month. Finally got a chance to get the radio installed. It seemed to work ok but the WiFi didn't work well at all so I could not install any android apps. Had to use a USB to do it which takes quite a bit more time. After about a month the radio died. Would not turn on at all. I contacted them and every time I sent an e-mail they got back to me a couple days later with ways for me to check. Does the radio get power, is the cable connected completely and everything. I took it to a stereo shop to have them test everything and the radio was just dead. Put my old radio back in as this one quit working. When I contacted them back about getting this issue taken care of they completely ignored my e-mails. This has been going on for months now. Two more months and the 1-year warranty is up. I think they are waiting for this to come up. They have not replied to my last 10 e-mails. Stay away from this company. If you have issues with your radio after you purchase you probably will not get it taken care of. The radio was $450 and I bought the accessories like TPMS, backup camera, etc.. Totaling $615.00 What a messed up company. Buy only from companies that back their products.


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