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Rating 10/10

A very fine experience

I had been planning on a new very high-end laptop for a while. I buy few, but usually they are near the very top in terms in specs. So, clearly, when one talks about shelling out about $5k for a laptop, it is normal to feel nervous.
I identified HIDEvolution as being more of a re-seller. I spoke to their guy Donald, who advised me well and told me pros and cons of several items. I wanted an 18.4" laptop, but the only one without two GTX 1080 in SLI was really not being released and Donald was patient, never pressuring me or making me feel unwelcome. Eventually, I went for another machine, which I am quite happy : a Batman black MSI WT73 that is truly equipped with high specs. Even more aggressive looking than its gaming twin, the MSI GT73.
Ordering, shipping, and packaging were excellent. I was able to follow the progression of my order in details and I appreciated that, even if it was not a matter of life and death. The packaging was good and the machine arrived to me in perfect conditions.
On powering it up, I almost had a heart attack, as Windows was not starting properly, but a quick call to the HIDEvolution's IT fixed the issue in less than 5 minutes and my heartbeats went down to normal.
Also, knowing that they will stay behind this product is very important for my peace of mind. The fact that they are reasonably close to where I live did not hurt either.

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