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What happened?

I just returned back to the 518 after being out of the country on business and I have never felt so inclined to write a review as I do now. I’ll be the first to admit that Peebles has always been disorganized store. It’s just the atmosphere I get. I have been to Troy, Rensselaer, Hudson, Johnstown.. they are all the same. However, I always chose to visit the Johnstown store because of the exceptional staff. The managers were always very knowledgeable and to the point. They were very honest when it comes to exclusions, deals and so on and so forth. Donna always helped me in the ladies department and was always very helpful and made me feel as if she enjoyed helping me. Now I have noticed she’s not there. Peebles is also my go to shop for my twin sons. Zach was always very accommodating in helping me find exactly what I needed. I am now also being told that he is no longer working for Peebles. The new manager is clueless and rarely ever has the ability to answer my questions. I miss the old Peebles. The store may seem a little bit cleaner so to speak but that’s about it. The employees are clueless and the store isn’t as inviting as it used to be.

posted Feb-20-2018

A rep from Peebles, Johnstown, NY, StageAM,has responded

“Thanks so much for bringing this issue to our attention. We value your feedback, especially when we’re not meeting your expectations. We pride ourselves on our attention to detail, and we regret we missed the mark on this day. Since your business is important to us, we’ll share your feedback with our store team and make sure this gets addressed. If you’d like to discuss this further, please contact our guest services at 1-800-743-8730. ”

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