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Rating 2/10

Faulty Micro SD Memory Card

Lightinthebox are suppliers of fake/faulty micro SD memory cards. These have been deliberately hacked/manipulated to show a higher capacity than they contain so the customer is conned. I purchased two 32Gb Class 10 micro SD cards but when tested, they could only hold 7Gb of date. Also their write speed was much slower than the Class 10 standard. It therefore looks as though these are poor quality 8Gb cards which at first glance are 32Gb but are slow, and corrupt all data beyond a 7Gb capacity. Despite being supplied with all the diagnostic reports showing that they have been tinkered with to dupe customers they insist on operating their unfair returns policy. Consequently, I have to pay £6 postage to return their fake items because of their fraudulent activities. Unfortunately, because they are based in China they can continue such practices with impunity.
So, the only remedy is for all potential customers to avoid this supplier. Just google their name to view all the other problems buyers are facing.

LightInTheBox's Avatar
posted Oct-21-2017

A rep from LightInTheBox, LightInTheBox,has responded

“This is Customer Service Supervisor from Lightinthebox. I am glad to help. After review your case, I had conducted ticket ID=16513294# in our ticket center and provide a solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.”

Rating 2/10

The customer service from Onda-tablet is abysmal. Once they have your money you get no support and complaints are either ignored or you just get repeated delaying tactics. Their forum reviews only contain good feedback because they don't post anything else. They promise and charge for rapid delivery with DHL but that was a nightmare - slow, and useless tracking information. I was overcharged for the delivery but didn't notice straightaway because of the conversion from USD to GBP - but will never see that money again. Also had to pay an extra £15 for import duties and DHL "admin" fee are a rip-off and poorly organised.
The tablet I purchased V989 is pretty good but very Chinese oriented and its been impossible for me to remove some of the Chinese software even after rooting the tablet. Also, the Chinese software that has to be used for updates is awful (unless you read Chinese). So I have been unable to update because I don't understand all the error messages that get thrown up.
So overall I would suggest avoiding Onda-tablet because I count myself lucky that the tablet arrived and is working (after a fashion) I dread to think what happens if a fault develops - certainly forget warranty repairs.

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