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Rating 2/10

I've spent thousands of dollars with this company over the past year...bought all my furniture for my new place from them, and a lot of clothes, shoes, and jewelry. You would think that a company would value a customer like that...not Overstock. As soon as there's a problem with a shipment, they don't want to deal with you. I received a pair of heels in the wrong color not once, not twice, but THREE TIMES. Each time, I had to call Customer Service for a return label, drive to UPS to drop off the return, and wait for the the replacement to arrive. Three weeks after my initial order I received the wrong color for the third time and Overstock could not care less. I asked to speak to a supervisor and got a miserable jerk named Robert who told me "What can I do, ma'am? I can't make it happen any faster." Well, Overstock, what you SHOULD have done (what I would have done for a customer of my business) is tell me to keep the pair in the wrong color for my trouble, and the correct one is on it's way. That's how you hold on to a frustrated, yet valuable customer, sir. Beware buyer: O.co doesn't care about you the moment you have a problem.

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  Overstock.com / O.co Rating 2/10

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  Overstock.com / O.co Rating 2/10