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Rating 2/10

Im truly shocked about my experience
I dont even know where to start.
I ordered my dress on July 7 ...no where on the website did it say I would have to pick it up 30 mins out of my city and pay a $56 duty/custom fee.I am ALWAYS ordering from overseas, - on ebay,sammydress, dinodirect,timemark,nikespaces andioffer but NEVER had to pay this custome fee.
I needed my dress for July 17 and only found out yesterday (august2-2 almost a month ) they were holding it at a DHL depot far away from where I live. I paid for gas, customs fee and waiting forever inline to get it.
I ordered a size 16(though i am size12-14 ) I thought maybe I will go a little bigger just incase and also I order silver since I am part of a wedding party.
I recieved my dress which was a tinted greenish dirty color and it was no bigger then a size 9-10.
I have contacted and sent pictures and emails and asked just for my $160 refunded . No reply:'(
Though before I ordered the dress I sent them 2 different emails and they responded within the hour..but yet I am still waiting now (August 4) for any respond from them.

When I contacted them to see where my dress was because it was over 20 days late
they replied "well actually we shipped your dress,contact DhL and to figure out "
I should of knew from an answer like that not to pick up the dress and cancel it on my visa....Unprofessional!!!!
I still will give them a couple more days to help me change my mind about there company. I will keep everyone posted on when they reply for my refund and how my experience went.Hopefully they can redeem themselves and try to clean up all the bad talk about them.

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posted Aug-06-2012

A rep from JenJenHouse.com, jenjenhouse,has responded

“Dear Maria,

Thanks for shopping at JenJenHouse.com!

We are sorry about the chaos caused by the inefficient communication. Your case has already been forwarded to our manager, who will surely offer a top solution to your best satisfaction.

Hope you can check your email at your earliest convenience.

Thanks for your cooperation!”

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