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Rating 10/10

I bought a Yamaha YCL-450N clarinet via Hyson's eBay store. After the one year warranty passed, we found some cracks (probably rough treatment on my son's part?). Our local music store is an hour away and wanted to charge me nearly $500.00 to get a whole new "joint" and put the keys back on it. I called Hyson to see what they might be able to do or suggest. Jesse was quick to assure me that they do care about their customers and could do a great job at a great price. I took his word for it and they did an excellent job at an excellent price! This kind of caring and effort is how customer service ought to be--so long as they don't go broke! I just wish they had a store and repair shop near here!

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