“I ordered a new laptop (brand new barebones model) with a lot of customization. Fortunately for me, rather than just building it and shipping it out, they do full burn in testing to be sure it meets their standards (especially important for a brand new model, imho). Without going into details, this new model (no longer even being sold now) was not acceptable (and after hearing the numbers, I quite agree). So, I worked with Donald over the phone for a good while and came up with another choice. Given the problems so far, he put a rush order on it no charge and I have to say the week I've had the unit so far it's doing fantastic. I'm much happier with what I got than what I would have had (especially after seeing the reviews/reports of the original model from other resellers).
Given the customization options not found elsewhere and knowing that they do testing before sending it out means a little patience vs just getting a pre-packaged default model on a place like amazon is well worth it! Of course, if you're in a rush, be aware that this does add time to the order/build process (especially if you highly customize it, as I did), even if things do go well the first time.
As for me, I'll be using HIDevolution again, in the future. ”