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No communication

Placed an order to get a present for my wife. Received an email with confirmation of order and then another email welcoming me to their "world". No shipping confirmation. 2 weeks after the order I send an email to check what's going on. No response. Nothing arrived after 20 days. Just called them and without even saying "sorry" they told me that my order was canceled because my billing address (my home) didn't match my shipping address (my office in the same area, so I can make a surprise present).
No email, no call to inform me. No apology, just offered me to re-order with same billing/shipping address. Sure....

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