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Don't trust Aliexpress, they refused my refund

I spent $ 247 in Aliexpress. and my order has been closed after making a payment.

I got message from Aliexpress:
"We regret to inform you that the recent use of coupon (s) in your order has been identified as being in violation of the guidelines outlined in our General Rules for Coupon Use. ( Your order will be canceled, and any payments you have made (excluding any fees or charges which you have made to third parties) will be returned to your account."

but I did not apply any coupon. It's just referrel link from Ebay ads.

In 3 days my money was refunded, and then they are recharge $247 back suddenly.

I have contacted aliexpress through chat support, they say my money will be refunded within 2-20 days.

I have been waiting for so long almost 22 days until now my money is not returned.

They refused my refund.

I don't trust Aliexpress anymore.

Where my money gone?

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