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Rating 2/10

Fictitious Expectations

Based on the information provided on the website as well as correspondence via email with a customer service representative the expectations on when to receive my product were fictitious and unrealistic. Gun Dog Supply advertised on the website that the Garmin Tri-Tronics Pro would ship mid to late February. In email correspondence the representative confirmed the products are expected late February. Now that I ordered the system today I am being told that the order will not ship until first or second week of March. The representative responded "I hate to push the blame, but for weeks Garmin has been telling us the dates that are reflected on the website. It wasn't until recently the dates were pushed back, a Garmin decision." The representative I am now in contact with informs me that they just haven't had time to update the website since Garmin's decision. I am very disappointed with the service, previously I've been a staunch advocate for GDS on collars and big ticket items. But my experience today leaves me feeling that sales tactics and unrealistic expectations are more important than the actual customer supporting GDS. I may never again purchase from GDS, which is a shame because I really like Steve and Rob and what I believe they try to represent. I will say that there is no better hub for gun dog education when it comes to products so I do applaud Steve and Rob for that aspect.

After submitting this review I received a phone call from GDS as a courtesy to inform me that my products are out of stock and that if I didn't want to wait they would refund me but that the website was wrong and has now been updated as a result of me pointing out the error. The gentlemen tried to state that they were being proactive and reaching out to customers to provide updated shipping information, however, he did also admit that this is being done as a result of my experience and complaint with the false advertisement online. The result of the phone call was still 'tough luck'. Still dissatisfied and at the mercy of GDS to provide the advertised services.

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