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KenWilkerson

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Newegg.com (USA)

5/5

Great sevice from Newegg, Bad service from over sea's venders

I have been buying from Newegg for 10 years, build many a computers, no problems ever, got into Photography business, started buying drones for some of the work I do. Ordered an great bird from Newegg, Wingsland Mini vet. and 2 extra battery's works great to this day. Shipping was Newegg fast. I have 8 drones now, bought my last one from GeekBuying. Newegg was higher , Cheerson CX-23. I always buy extra battery's they could not deliver one to me they said. so went back to Newegg they had the battery for 21.00 which is about the going price. I thought great, this will be faster on shipping, didn't realize I would be dealing with an over seas vender. it had over a month now, no battery, no communication from the vender. today i get a battery charger in the mail from the same place in China that the battery is coming from, I did not order a battery charger, I check the tracing no. , shows the battery has not been delivered. so I and Newegg have no ideal what is going on. I have sent them an Email, no replay, Newegg has sent them 2 Emails still waiting on the last one. and to top all of this off the battery that came with the drone was defective, so I have not flown the new drone yet. Contacting Geekbuying is as bad as trying to contact the folks that have my battery that I ordered from Newegg. Bottom line, Newegg buy the product yourself, so you can service your customer's the way you always have, and do not rely on some company on the other side of the World to get the products to your customer. That is not the Newegg way, Is It? thanks for your time. Hope someone is listening. Changes need to be made.


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