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Rating 10/10

Newegg Advocates On Behalf Of Their Customer With A Miscreant Vendor! In

In troubleshooting a partnered-seller purchase the Newegg website dating back to Fall of 2016, I was fortunate to get the assistance of excellent CS rep Jonathan Dominguez. He was not only able to intuit a very complicated Seller situation with myriad details, but he also sprang into troubleshooting action immediately on my behalf, after quickly referencing and substantiating my representations. He further advocated for me by being a conduit in communicating with the Vendor. As we used to say in HR, Jonathan represented the brand wonderfully well by providing old-fashioned integrity and loyalty to Newegg customers. To say that Newegg stands behind everything they sell is an understatement! I will continue to patronize them not only for the great customer service, but also for the security and protection they provide their customers.

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