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JulieNielssen

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1/5

I DO NOT RECOMMEND THIS COMPANY

I received an advertisement for discounted pens in the mail and decided to check it out. I started completing the online form but stopped when it came time to provide credit card information. I wanted to think about it a little longer before ordering. I changed my mind the next day and closed the window with the partially completed order form. Unbeknownst to me, the company filled my order and sent it to me. When I received it, I found an invoice for payment due for twice the amount indicated on their site. I immediately called National Pen and told them of the error and said I'd be happy to return the pens. I spoke to two representatives and a manager. They all told me the same thing, that the order was valid and I owed them the money. No refund or discount would be offered even if I returned the pens. During the times between these phone calls, I decided to check the reputability of this company and found many people experienced something similar. It looks like this company operates underhandedly and has low business ethics. Not only did I receive this order that I did not want, the information was incorrect on the pens. I tried offering several resolutions but was turned down on all. They refused to work with me. At this point, the ONLY resolution I will accept is a voided invoice


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