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Musician's Friend


Order goes to wrong address and I'm told I'm liable?

Like many on here I had very good experiences prior. I had purchase a guitar and additional items here and there with no issues. This changed recently though. I had purchased a BA108V2 1x8 Bass Combo Amplifier and got it for a good price. Everything seemed good through the purchase experience. I'd updated all my information with new billing, shipment, and payment methods and it showed that all changes were accepted. I waited for a few days and the day came when it was to be delivered. That day passed, so I logged in to see where it was and to my surprise it said delivered. I checked with my apartment office to see if they had signed for it, but no luck. So I called guitar center and was told that it was accidentally, delivered to an old address. So, I asked what we do from here. The customer service rep told me he opened a ticket to have UPS go and get the package and that the package would be sent back to Musician's Friend and a new one would be sent to me. So I said ok. I waited for a few days and hadn't heard anything so I called musicians friend back and was told that the return was being worked and to call them back in a few days. So I did, which brings me to today, July 8th. I called customer service and was told UPS wasn't able to retrieve the package, but I was welcome to go try to get it back from the address. I explained that this was not my problem that all my information had been updated so I didn't feel it was fair or safe to send me to a house to try to get this back, especially one withholding a delivery. The girls response, well you ordered it online so that kinda makes you liable. I said I didnt understand how this was the case and she responded with nothing other than, I'm sorry we weren't able to help you. Save yourself some time, don't but from this vendor. Check out places like or buy local. Savings isn't worth the gamble, that things may or may not go right with your order.

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