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Rating 2/10

Wrong size then no reply

I was sent a wrong sized jacket by them so got on the phone straight away to, but the bloke said I had to email them, so I did just that, then I kept checking my emails and still nothing off them, in the end I sent 6 emails and didn't have one reply back, so I phoned them again today to ask what's happening, the first time I got through they ended up hanging up on me, so I tried again and told the next bloke what happened, then all he could tell me was the size I ordered wasn't in stock (but it was over the weekend because I went on their site to check) then he said I have got to send it off and they would reimburse the postage, then when they receive the jacket back they would send me an xl jacket to me, baring in mind it Xmas and the post can take forever, so I said ok but when this jacket comes and if it's too big would I be able to send that back and have the original large if in stock, he said yes but then I would have to pay the full price of item because originally I got in the sale. It's a complete joke because it was their **** up in the first place and they wouldn't reply to any of my emails, 2 weeks this as taken so far and it's a Xmas present. Just terrible customer service

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