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Rating 10/10

Excellent Service!

I ordered a laptop that came with a free bundle (value $250). Upon opening the bundle, the mouse that should have come in it was missing. After several phone calls with various vendors to assist, I finally spoke with a supervisor from Newegg (Brooklyn) that was able to assist. She immediately recognized my frustration and was able to ship me a comparable mouse within 10 minutes after reaching her! I am happy to work with people like Brooklyn that is able to work every situation individually! This keeps this customer very satisfied and will continue to purchase from Newegg.com for my technology needs!

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