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Rating 4/10

2K4S sent the wrong guitar for this order because they were out of stock for the one I ordered. NO communication that they were out of stock and sending a different guitar. Difficult to get any email responses (none as of yet) also hard to get through by phone. Once you do get through they seem pretty nice, but slow on any action to remedy the problem.
They need better customer relations and quicker response. The guy told me he would authorize a refund and return shipment label, but it's been a few days with no action. I hope they will respond soon.

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posted Nov-06-2010

A rep from 2kool4skool Musical Instr, 2kool4skool,has responded

“We reply to all email and phone calls. we are open Monday through Friday from 9am to 4:30pm pacific time.
please call 760-918-0348 for customer service.
we do not make adjustments to an order without customer approval. if you have questions please contact us. thanks Steve 2k4s.”

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