“I recently tried to make a purchase which got really messed up with the payment options. I am really thankful that I had an agent who had enough patience to work with me through some banking issues. He turned and unpleasant experience into something, while not enjoyable, bearable. With customer service like this I will always come back.
We ended up having to cancel the original order and reverse bank charges to resubmit and the agent stuck with me through the whole process.