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Rating 2/10

Amazon marketplace is a wild west of non-vetted fraudulent vendors

I purchased a 65 inch SUHD TV through Amazon.com. I purchased within their marketplace sector of their website. The TV was delivered damaged. Amazon has refused to help.

Here is the main problem.

Amazon marketplace is a wild west of vendors that apparently have no vetting process and some are not even companies. This was my experience. I purchased the TV from a vendor called Infinity Loop. Infinity loop initially talked to me and gave me a phone number when i reported the damaged TV. I called and the warehouse didn't even know who Infinity Loop was. I had to explain my purchase from Amazon and the operator directed me to a rep. That rep said they would have get the owner to call back. Well that never happened. They stopped communicating all together. I had to use Amazon messaging (dozens of attempts to get them to respond). I eventually contacted Amazon who gave me a warm and fuzzy about helping me. Well after several supervisors and several warm and fuzzies they eventually said they couldn't help and wouldn't continue to respond.

Here is the problem. I received the TV damaged. It's obvious by the pictures it's a forklift punch through the box and into the screen. I asked the driver about the hole in the box and he told me it happens all the time and put my hand through it and check. He assured me the TV's are always fine. I checked and only felt that soft velvety cover they put over the screens. Nothing at all made me think that the screen actually was touched. I was in the process of moving and didn't unpack the well packed TV just to repack it for my move. My mistake. I should have unpacked and checked it. HOWEVER it doesn't change the fact it was delivered DAMAGED. When i unpacked it i saw a small tear (about the size of a dime) in the outer cover. I took the cover off and found the deep gouge in the screen but no cracking or any other visible damage. I plugged it in and the screen was totally unusable. Since then it's been a very disappointing experience with Amazon. No matter what evidence I've sent in regarding the size/shape of the hole fitting a warehouse forklift fork....the link between Mizari and Infinity Loop....the shipping company acknowledging the damage likely happened while in their control (only Mizari can file a claim as the account holder).....my horrible experience trying to work with Amazon customer service......they disappeared and forced me to seek legal advice.

I've had to file a small claims case against Amazon to try to get my money back.

Infinity Loop doesn't exist. There is no business license for them anywhere. I did research the warehouse and phone number and found out they are actually called MIZARI Enterprises. Mizari denies any knowledge of Infinity Loop. Mizari and Infinity loop have the same address in Commerce CIty, CA and have the same phone number. The shipping receipt has Mizari's address on Wilshire Blvd in Los Angeles. Mizari shipped the TV. The shipping company confirmed this. It's amazing to me that AMAZON is defending MIZARI and their fraudulent marketplace vendor INIFINITY LOOP and not their customer.

Amazon marketplace is a huge gamble and risk should anything go wrong.

Rating 2/10

I ordered on dec 1st and pleaded to have the Xmas bulbs shipped ASAP and to try to improve on the max 10 day delivery. I just received notice from Stuart that the bulbs were shipping today the 16th of December. No reply to my original email and no bulbs 10 days after order so I had to follow up and ask status. He obviously forgot and due to my follow up had them shipped today. Horrible

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