“Hi, I'm John C and I recently purchased a sager np9150 (9/8/12) and it's coming tomorrow so I'm writing just on how the service of the company is. As for what they do, there are many other sites, such as xoticpc.com, that can do the same thing so service is important. That being said, the emailing response of this company is outstanding. I've had them get back to me in less than 10 minutes on a Sunday night; however, I was also told by email my package would come early this week and it did not. The process of authorizing a paypal took 2 business days to process which is the normal. Next up building... It took sager a few days and they had it finished last Friday afternoon so Gentech couldn't ship it out that week (which is why the email's ETA was off.) It was shipped the 17th and is now getting here tomorrow (the 21st) so considering it went from California to Pennsylvania, this time is pretty good. Since Gentech can't control either Sager's building time, which isn't bad (3-5 days) and you can pay to have building/shipping time reduced, or UPS's shipping time, I am only judging Gentech's service which I will give 5 stars. They obviously really care about their company, its reputation, and the service they provide. Not to mention, I got a 2% (student) discount from them which I would not of gotten from Xoticpc.com.
TL;DR Why 5 stars? The instant, engaging feedback of the customer support and the authorization, building, and shipping times I received were all very reasonable/matched up with other 5-star reviews. Total Time in Business Days to get it shipped (auth + building): 6 days Total Time in Business Days for UPS to get from Cali to PA: 4 days (17th shipped, 21st going to be recieved)”