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Rating 8/10

Ball Joint Order

As promised I retract my initial review if Autoplicity came through. They are sending me the missing Castle bolt that was missing from my ball joint order and I thank them.

I ordered Moog ball joints for replacement on my 2012 Transit Connect. I was awaiting arrival of a number of parts from various sources before performing work on the truck. The day came, replacing CV's, both sides and such, which involves removing the steering knuckles to replace wheel bearings and ball joints. Pressing out, then replacing the ball joints, I discover one had a hole in the bag for the castle nut and compression ring. The nut was missing. At this point in having the truck apart and it being my only vehicle, I pressed the new ball joint and was forced to use the original nut that is too high to install the cotter pin. I wrote Autoplicity explaining this to them, they seem to be fixated on the bag, I explained the same thing to them twice about it being opened, the nut gone, with the new compression ring in the bag. They offered me a return authorization for the ball joint, which I obviously won't do and have asked them to send a new castle nut to replace the used one that I consider somewhat of a risk and temporary. I will retract this rating if they come through even with the extra work and time it will / has taken in the matter.

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