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JerryAshley-3808...

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1/5

Return policy **** for projects - wouldn't even let my use return against a new purchase.

Purchased cabinet hardware. First off - they don't make hinges that match the finish I ordered...spent quite alot of time on the phone and via email trying to find something that would work only to be offered something that wasn't really even close to the finish. My first mistake with them was not returning it then and there - got caught up in my project - went to return hardware and was told 60 days had passed. Still in original boxes, still in plastic bags - wanted to use the return against a new purchase and was told no - well, Build.com - you've seen the last of me. I will let everyone I know to avoid you - spent DAYS trying to find matching hinges with one of their "customer service" reps...don't waste your time with these folks online - they do not care about CUSTOMER SERVICE...if you're a DIY-er, don't get tangled up with these folks...it's a waste of your time and now of my money.


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