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JennyKim-98495's Avatar


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Rating 10/10

Outstanding customer service

I'll be honest, I don't often take the time to write positive reviews. It's usually when there's a major problem that I take the time to write one. But I have to share that I've had an excellent customer service experience from Wayfair during my home renovation. I've purchased many items from the site, from vanities to cabinet knobs, and in many cases I've had questions about the delivery or my order. They actually pick up the phone and want to help! I've ordered several items from Home Depot, Lowe's, and other sites as well. I'd say that Wayfair has provided the best experience by far.

Rating 2/10

Terrible website, great products

Lumens has an excellent lighting selection for attractive, modern light fixtures. In that regard, it's been a perfect site for finding lighting for our home renovation project. The website isn't good, however, and I stumbled upon some really stupid errors while trying to return an item.

Note that if you've already installed a light fixture, they will not take it back. Thankfully, we hadn't installed ours. But it took Lumens 1 week to provide a return shipping label after approving my return request. Then they informed me that I only have 10 days to use the label, and also, that once they receive the item, it will take 14 to 21 days to process my refund. I've never heard of any business keeping your money an extra 2 to 3 weeks after receiving a return.

Reviewer Stats




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JennyKim-98495's favorite stores

  Wayfair Rating 10/10

JennyKim-98495's Stores Reviewed

  Wayfair Rating 10/10
  Lumens Rating 2/10

JennyKim-98495's Least Liked Stores

  Lumens Rating 2/10