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JenniferWilds's Avatar


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Rating 2/10

Horrid customer service experience ever!!

Being in the customer service field I tend to be pretty understanding but I've never experienced such chaos!! Began with placing an order shortly before Christmas. I ordered 5 items and they came in 2 separate shipments, 2 necklaces I ordered came broken. I called customer service to ask about returns, the representative said a shipping label will arrive in my email. Never received the label, and ended up paying out of pocket to send out these broken items for a refund, which was now half spent in return shipping.
Returned items were received on Dec 18th and I waited til 1st week of Jan to finally call on the status of the refund. I spoke to someone probably 2 or 3 separate occasions about getting this refund resolved til I finally called in mid Feb. and asked for a supervisor! She told me that I would have to call my bank and have it resolved and gave me an invoice #! Also, offered a $10 credit toward a future purchase that I never received to my account.
Now I paid for part of this order with credit card and the other half with gift card, and the gift card was to have been refunded already. When it came time to use the balance I had on my gift card it showed a balance of $0! So here I call customer service again to resolve this portion of the refund; they tell me that it wasn't refunded because I never paid for my order initially!!! I said impossible! The customer service rep explained that when the second portion of the order shipped, I was never charged for it therefore part of the order that I returned will not be refunded! As this point I'm not being very nice. I explained that this was not my fault and no way was I going to pay any more money for a mistake that was not mine. I told them I don't know why my card wasn't charged, they have my info, and secondly why it took several customer service reps, about 6-7 calls and 2 and a half months later for someone to figure that out!?!
And that doesn't include the times the site wouldn't cooperate when trying to place an order with any kind of coupon codes or just numerous shipping issues I've had! Super unfortunate since I think their options for attire is awesome and we don't have a local store. It just isn't worth the hassle online!!

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