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Rating 10/10

NO More ONTRAC as a carrier

Was totally torqued with an item being shipped through ONTRAC. They have terrible Google reviews in the area I live in -- something like 1.4 stars out of 5 for over 200 reviews. I told the entire story to agent Vin G. about my experience with ONTRAC, and told him that unless there was some way I could be assured that they would NEVER again be used with any of my orders, I was going to be forced to go back and deal with Amazon (who I absolutely despise!). He said he would put in a request to have ONTRAC blocked as a carrier for any future orders on my account. That was great, and the whole matter was easily resolved. Thank you Vin G.!!!

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