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Rating 2/10

Ordered a computer that I needed the next day and paid for 1-day shipping. They never shipped it, and when I called about it, they said that they needed to verify the order with me first. I have no problem with that, but I do have a problem that they made no effort to make sure I knew about any kind of verification so that it could be shipped on time. When I called to find out what was going on, the customer service rep could have cared less.

They made it very obvious that they do not care about my business and had no interest in doing anything about my problem.

I will not shop with them again.

posted Oct-19-2012

A rep from TigerDirect, CSatTiger,has responded

“We do apologize that verification process delayed your order so that we may provide you with assistance pertaining to your issue please contact us at customersatisfaction@help.tigerdirect.com with your order details. Once again we do apologize for the inconvenience in the matter and hope this incident will not change your opinion of our company.”

Rating 2/10

Save yourself time, money and frustration and DO NOT order from Cymax ever! This is definately one of the worst companies of all time. The service reps lie and do not actually do anything they say they will.

Ordered a couch on Feb 20th. Site says "In Stock". Begining of March and still no update. Middle of March and still nothing so I called the customer service line again and they can't get a hold of the manufacturer, but it should be shipping soon. Many calls later and different stories and they still don't know what's going on and have not refunded me. Will have to call credit card company to get it taken care of.

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