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HeatherMyers

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Barnes and Noble

1/5

Joke service

I ordered a gift card on 01/29/2018....let me emphasize GIFT CARD. It finally shipped on 01/30/2018. This was an item that was to be gifted and I have no stores in my area so I figured this would be a simple solution. Checking on the status today (02/02/2018), it's not even close to being here! I contacted customer support to be told that my arrival date was 02/17/2018. THREE WEEKS TO RECEIVE A GIFT CARD?! ARE YOU JOKING?! Not even bothering to offer any type of compensation or ideas to help the issue, I was asked if there was anything else the rep could help me with, SHE DIDN'T HELP ME TO BEGIN WITH. They must get A LOT of complaints like this because she cruised right through the conversation with responses like she has had them before. Absolutely ridiculous! I'm hoping my review saves someone the hassle of this joke of a company AND customer service. Take your business elsewhere folks!


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