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Heather hopper

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Rating 10/10

Defective device, with a great out come!!!

After almost 2 weeks of yelling and screaming at Verizon that my phone was broke when I bought it, and them telling me they can send me a "like new" device . In other words one that was used and sent back because something was wrong Verizon fixes it and sends it to people like me. That wasn't okay with me so I went above and beyond Verizon and called Google themselves, within 3 days they sent me a brand new device.! I and very pleased with Google and their customer service!

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