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Rating 2/10

I placed on order on 2/21 in the afternoon after researching extensively for the best prices on Kong products. One item that I ordered, a Medium Puppy Squeaky Kong came in both blue and pink. I wanted pink, but there was no way to specify that. So I thought I would call the company as soon as I placed my order to request a pink puppy kong. I got an answering machine and left a message. There are two options, to press zero to speak with an operator, or to hold for a representative, but either way, you are immediately transferred to the answering machine. I left several messages starting with the special request on 2/21 and ending with a threat to call BBB on 2/22. Other than the computer generated auto confirmation, there were no additional notfifcations as to the status of my order. I had also filed an online inqury ticket and 2/21, but never heard back on that either, other than an automated reply. When I last checked the ticket on 2/23, today, it still says that it is waiting to be reviewed by an operator. The interesting thing is I used a promotional code for free shipping and it worked! They have already charged my credit card too on the date that I placed my order. I still have not yet heard back from them 48 hours after I placed my order and made the initial phone call. There have been no notifications of fulfillment or shipment. I have filed a complaint with the BBB and Ripoff Report as well.
This company preys on people who are trying to save money on pet supplies as pet care is becomming more increasingly expensive.

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