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GloriaDavisBrackins's Avatar


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Rating 2/10

WARNING: Horrible Customer Service Experience/ Return Policies

Have been dealing with this company 3 weeks, trying to return their merchandise, purchased through AMAZON. Amazon Customer Service department opened the communication door, because they were not communicating until 48 hours after the order was made/cancelled. Amazon forced them to give a full refund, but the second box they RUSHED out to my business, attempting to state that the order was already processed and therefore, they would only accept the ELECTRIC FIREPLACE back with us paying for the shipping and restocking fees, which could have been avoided if they read the emails in a timely manner, because it was cancelled within an hour after the order was made, by us. You can never get anybody on the telephone, just answering machine. (This is weird for a company) Then they told us they would have FED EX pick up second box, with a label. Being a CEO, I tracked the label, which made a loop (excluding the package)? back to themselves. Begged Customer service rep in email to please send label attached to email, so I could place on box and have it picked up, but that was just a rouse, because it never came here..... Guess this is trying to make me hold on to the item so they can turn around and attempt to charge me again, because, I proved they were deleting dates and times from the emails I was sending to them. Oh well.... Don't use this company, as other web sites have poor customer service/return,etc of them.

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