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GlennGibson

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Newegg.com (USA)

5/5

Customer support at 12:30am On a Sunday!

I ordered a couple of Hard drives on Saturday afternoon, the price was the best I could find for the same product at all my other shopping sites.
But later that night, on one of my social media sites that bombard you with ads for things you were looking for (Even if you already purchased it, how dumb is that) I saw a Newegg ad for the same product as a "combo" pack.
I was prepared to reorder the combo, and return the first purchase. When looking on the Newegg site for return information (easily findable and complete) I noticed a "chat" button..... being Sunday morning at almost 1:00am I didn't have much hope, but thought maybe they would return my message on Monday.....
But holy mackerel... there was Annie, asking how she could help... and help she did, and even though it was not their fault, an arrangement was made above my expectations.
All this a oh dark thirty on a Sunday! Impressive.


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