We obviously made a number of errors on your order, many of which could and should have been avoided. I can completely understand your frustration.
I know that several of my team have been in touch with you and your partner over the past 48 hours, and I believe we have reached a good resolution. Most importantly, you should have your sofa in time for Christmas.
I have reached out with my personal contact details, so if you have any further feedback or if there is anything else we can help out with please don't hesitate to get in touch.
Director of Marketing