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Gary M2

Location: Homer Glen, IL |
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Rating 10/10

Trustworthy, outstanding service.

I’ve been a Newegg customer since they were Egg Head Discount software. Sure, their prices are always good, but it’s their service that sets them apart.

To give you an idea of the level of service they provide – A couple of years ago, my son asked me to get him a new laptop. He needed it in a week. I found what I wanted at Newegg and placed the order. I had just changed CC companies and for some reason they flagged the purchase as “possible fraud”. By the time I got that resolved, time was short. I called Newegg and asked to pay for overnight delivery. After all, the trouble was on my end, not theirs. They put me on hold for a few minutes, came back and told me I’d have my computer the following morning – NO EXTRA CHARGE!! That’s’ going way beyond what’s expected, but the reason you do business with companies like Newegg.

I no longer build as many systems as I once did, but when I needed a new computer to handle 4K video editing, Newegg was the first place I turned. Not only are their reviews honest and reliable, Newegg is on YouTube with helpful tutorials and reviews. It’s easy to start seeing them as an old friend. When it comes time to buy, I’m always confident that Newegg will always stand behind their products. I ordered the components on Thursday and they were delivered on Saturday.

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  Newegg.com (USA) Rating 10/10

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