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Rating 10/10

I have not ordered from KEH for some time, but previously found their service impeccable and the condition grades on their equipment to be conservative; the equipment was always better than they graded it.

I am happy to find that things are still the same at KEH. Utterly reliable, and the product again amazed me as being in better condition than claimed. I certainly remain a happy KEH customer.

Rating 8/10

Item was ordered by Internet during Passover holiday. It was shipped quickly, arrived in timely manner, completely and properly functional, and in visual condition as expected (it was a factory refurbished item so wear and tear on box and packaging were expected); however, the four AA lithium batteries that were supposed to be included in the package were missing, possibly not packed with the equipment at the factory when it was refurbished.

Rating 10/10

I've ordered more than once from this store and each time have received above average service, good communications, and fast shipment.

On one order I had questions about what I really should be ordering. I made a phone call and described my problem and what I thought I needed. They advised that I do something different, which wound up costing quite a bit less. I really appreciated that; their assistance put me at ease about what I was purchasing being what I needed.

Items have arrived well-packed and in three working days from the store in Chicago to my home in Northern California.

The merchandise I've gotten has been brand new, and performed perfectly upon being turned on. If I have had any questions as to configuration or connections, they've taken care of them with a phone call or an e-mail.

I most certainly will do business with this company again, should I need a product that they sell.

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