“I ordered a kitchen cart before the holidays which arrived damaged. I called into customer service which was very helpful and got a credit for the damaged item. They said the carrier might come by to pick up the item since it was damaged.
After over 2 weeks and not hearing anything I disposed of the item. Now on 3/16 THEY CHARGED MY CARD for the damaged item. I called thinking it could easily be resolved and spoke with Monica Darrow, a "supervisor". Not only was she unhelpful and rude she could care less of my situation.
DO NOT ORDER FROM THIS COMPANY. If you would like to receive any sort of customer service order from someone else.”
“I ordered a sectional and waited a month for it to be shipped out. When received I opened all the packaging within an hr of receiving it. I found some concealed shipping damage and immediately notified furniturecart.com and sent pictures.
I am STILL waiting for a resolution. They offered me $300 for something that will cost me $1000 to repair.