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Rating 10/10

My name is Jordan Jacobs; I am a partial owner in FragnServers.com, an online game hosting company. We run servers all over the country and when we needed to open up the Chicago datacenter we decided that I would order one server from NewEgg and just put it together. At the time we needed to open up the Chicago datacenter I had a $1000 waiting list. It was imperative that everything was ordered quickly, I took time off my 9-5 job so we could get the server built quickly.
We placed the order in two sets, once everything had come I noticed instead of having two 1u heat sinks and 2 stickers, I had 3 stickers and 1 heat sink and I was charged for the extra sticker. New egg thankfully fixed this by refunding the extra stick cost however I was charged shipping yet again. Upon receiving the case I realized that quite a number of screws were stripped. Because of the rush we were under I cut the head off the one of the screws to get into the case (after all its going into a datacenter who cares if it’s a little scraped up. Once I got into the case I realized the website was incorrect and it did NOT come with a power supply. (website said Power supply: 300W) When I called the 1800 number they told me that that meant it was compatible with a 300W power supply and did not mean that it was included. After much arguing and 5 phone calls we managed to get someone who would give us a claim on the case but it would take 10 days to get a refund if it got approved. I still do not know the outcome of that. Once we got the second case everything was great – I installed everything, hit the power and got the beep code for bad ram. Next day I called NewEgg and they allowed me to RMA/refund it without a restock fee so I could go to the local computer shop (hour drive away) to pick up ram. I get home plug all the ram in, and learn that one of my MOBO CPU slots is defective (as per the manufacturer). I’m to the point now where its been half of a month from my first order, I have paid 200$ in shipping and 50$ in gas trying to fix everything, now im just trying to get my money back and give them almost everything back so I can go and order a server from our datacenter so we can get it in place before we lose all the customers in our waiting list. I just spoke to customer disservice who told me that not only do I have to pay 15% on the processors (they were able to waive the other fees) totaling $102, plus the shipping I paid to ship the 4 different orders I received from them (all done next day because of timeframe) on top of ALL of that I have to pay for the shipping back. All in all, it has taken 16 days and now its going to take until mid January for my money to be refunded and Im going to be out around $400 because of NewEgg’s goofups.



I spoke with Jason from Newegg many times, he has done everything in his power to ensure this gets sorted out. Infact I am reordering from them now. Thanks again

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