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FeliciaKhor

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1/5

Lousy customer service

Build.com has the worst service or 0 service. We ordered all bathrooms fixtures etc. from them but the delivery time was delayed time after time. Order was place since Jan and we are still missing a sink. After 100 over emails and lots of long waiting calls problem still not resolved. The sink broke before reaching us and we were never notified. We have to do all the tracking and when we call the customer service said there is nothing they can do. They can't even expedite a replacement since it was ordered in Jan. No compensation when we have to suffer costs of construction delay and resourcing of a new sink. We will never order from them again. Prices are very competitive, everywhere is about the same price. There is really no trade discount for designers anyway.


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