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Emily223

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J. Crew

1/5

i bought a pair of sweatpants at the Santa Monica store. They were great and on sale, so I bought them in another color without trying them on. When I put them on at home i realized that they were completely flawed- one leg was a bigger size than the other! So I took them back expecting them to be so understanding and sorry about it. Instead, the manager, Blake, told me, rudely, that this time he'd take them back but next time all sales were final. He didn't even let me show him the problem. As this was the manager (!) I had no one else to complain to. I will be complaining to the company- but I will not be shopping there again. Outrageously bad customer service!!!! They did send me a new pair, though.


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