“It’s not often in this world that the end product and service outperform all expectations but this is definitely one of those times! I had done some pretty extensive research into theater chairs for my home theater prior to contacting Roman (Ultimate Home Entertainment) about his Fusion chairs last Thursday December 28th. What impressed even more than the product was the time and effort Roman spent well into the evening of a Holiday weekend making sure all my questions were answered and I was comfortable with my decisions. I placed the order Thursday evening and the chairs arrived this morning (Really fast). I ordered a row of 4 and a row of 3 (Escape-1019 leather). All arrived in perfect condition and, as I stated above, the product blows away any and all expectations I had. I have never met Roman or done business with him prior but I can honestly say after 50 years on this planet it will go down as one of my most satisfying purchase experiences and that is saying a lot...just ask my wife! Ha!