“DO NOT ORDER from this company! You can get the SAME products at the SAME price on Amazon and avoid their terrible customer service and return policy.
I got a Chi hair dryer as a gift and by the time I received it, it was already past the 30 day return/exchange window. I understand a 30 day limit to receive a refund but only 30 days to exchange is completely ridiculous. I’ve have never seen any other company with a policy like this.
Additionally, when I tried to speak with a customer service rep they refused to talk to me because I was not the original purchaser because again, this was a gift. They required that the gift-giver email or call to give permission for them to speak with me. Again, I have never heard of a policy like this. It’s embarrassing, and a waste of time, to ask my friend to get involved.
The hair dryer is still in its original box, never opened, never used. They offered me no solution except to call the manufacturer. I will NEVER order anything from this company and encourage everyone to think twice before ordering! ”