“Hi there Dianne,
I'm happy to hear that your new furniture is living up to your expectations! However, I'm very disappointed that our delivery partner didn't. We've had a pointed conversation with this delivery company to make sure that the mistakes they made when delivering your order won't be happening again. I'm very glad though that you felt that we were able to resolve those delivery issues for you when they happened, and I hope you get back in touch should we be able to help with anything else.
Thank you for taking the time to let us know how your Article experience has been, and I hope you enjoy your new furniture for many years to come!
Supervisor, Article Customer Care”