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Rating 8/10

Great furniture.. Delivery can improve.

Furniture quality is good. Delivery partnership not so. Delivery communication is non existent, no details on when to expect your furniture. We paid for inside room delivery and they wanted to just drop it at the door because we werent home.
Customer service was great, they took care of problem and I am really pleased.

posted Aug-03-2017

A rep from Article, article.chris,has responded

“Hi there Dianne,

I'm happy to hear that your new furniture is living up to your expectations! However, I'm very disappointed that our delivery partner didn't. We've had a pointed conversation with this delivery company to make sure that the mistakes they made when delivering your order won't be happening again. I'm very glad though that you felt that we were able to resolve those delivery issues for you when they happened, and I hope you get back in touch should we be able to help with anything else.

Thank you for taking the time to let us know how your Article experience has been, and I hope you enjoy your new furniture for many years to come!

Best regards,

Chris Rose
Supervisor, Article Customer Care”

Rating 10/10

Will order from them again!

Rating 2/10

Worst customer service ever. Don't answer phone calls. Do no reply to emails properly. This is a never again!!!

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