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Rating 2/10

In December 2005 I made my first purchase from Monarch Computer. The item needed to be returned due to inaccurate sales information. Monarch Computer allows only store credit for refunds. However, their refund policy goes far beyond that, in that when a new order is placed against the store credit due, Monarch charges your credit card the full amount of the 2nd order stating that they will then refund your credit card the difference due. I have had store credit due from Monarch for well over a year. On October 23, 2006 I ordered from Monarch an item which they showed in-stock and available for shipping. My credit card was charged the very same day the order was placed. The item ordered did not ship until one month later, that after several e-mails and telephone calls. I’m still waiting for the credit due to be refunded to my card. E-mails have gone unanswered. Telephone calls are either unanswered or your placed on an indefinite hold while all the time listening to their store advertisements. The last time I called I waited for over 2½ hours with no one ever picking up the telephone. ( I wanted to see how long they would leave me in a hold pattern) Towards the end of December 2006, I wrote a letter directly to the company requesting my refund. They have yet to make any acknowledgement. I recently checked the Better Business Bureau site with regard to Monarch Computer. It was no surprise that there are over 200 registered complaints against this company for fraudulent business practices.

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