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Xotic PC


Understanding Customer Service

To begin, my story with Xotic PC starts probably the same way as everyone else's does: I was in the market to get a laptop, and I heard good things about Xotic, and decided to give them a go. I ordered a Sager NP5855 with some modifications, namely not having it come with an OS because I wanted to install Ubuntu on it. However, when time came to install an OS onto the machine, the BIOS was giving me an ACPI error. After messaging customer service, they helped me diagnose the problem, and it turned out that the laptop could not handle any OS other than Windows 10. I then asked to return the laptop, and Xotic promptly made an RMA for me. All in all, I am of the opinion that Xotic PC's customer service is truly outstanding (esp. compared to some other companies, like Comcast - you may argue that I'm comparing apples to oranges, but for me customer service is customer service). 10/10

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