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Signature Hardware


Dissatisfied customer

When you buy a premium product at a premium price you would expect a premium customer service experience. THAT IS NOT THE CASE WITH SIGNATURE HARDWARE.
We ordered a vanity for over $2,200 that was for our master bedroom. We could have ordered a less expensive one from Lowes or Home Depot but we wanted a special, high quality product that would last many years. The order arrive in pristine condition. The box was without a dent or scratch. We inspected the product as best we could due its large size and the fact that our project had just started. It looked perfect!.....
It is now April and our project is still ongoing due to delays in the contractors schedule....
We opened the box ready for install and to our shock there is a 15 inch scratch in the carrara marble that could only have happened when Signature Hardware packaged the product.
Disappointment is an understatement in the response from their customer service. They offered us the ability to purchase another top at 50% discount. REALLY??!!! We called multiple times and this was "the best they could do". We see the 30 day policy but they had zero empathy or respect for our situation.
Therefore, I cannot recommend them as a customer centered company. I would not order another product from Signature Hardware based on this experience.

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