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ColeenHeckner

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Rating 2/10
1/5

Mass confusion

Order done over a month ago for 7 items, was told 2 weeks ago all but one item in stock and again "computer problems" but that things were "starting to improve". Today I looked at my original order and its marked to "tell them" if still wanted 3 items or they would be cancelled. Called Customer service (they are so nice but helpless) and had to go item by item as some "may ship 06/23" (today is 25th!!!) one was cancelled, one item when they looked was not there! LOL
So have done something I have never done with LL Bean in 30 years as customer. CANCELLED ENTIRE ORDER, as still cannot tell me what will ship, when will ship, but 2 items were cancelled...they think.


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