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Rating 2/10

I got a pair of breeches for my birthday that were a size too small. All I wanted to do was send back my size 24 breeches for a size 26, however EC's return policy is RIDICULOUS. At the time of purchase, the breeches were in sale. Now, they're not. Instead of just doing an even exchange for the same exact item, like the rest of the retail stores in the world, I was told that I had to pay the difference in the sale price of the breeches, PLUS original shipping, return shipping, and shipping of the new size. I tried to ask the manager how this makes any sense, since I am sending them back a perfectly good pair that they can sell for whatever price they want, but she was unwilling to understand, or acknowledge that there is a problem with their policy, instead saying "that's just the way it is". She did offer to give me $10 off, but that hardly covers the $40+ difference with all the shipping included. I have made dozens of high priced orders from EC, but that will no longer be happening, and when I told that to the manager, she didn't even try to keep my business.

I will never order from them again, but if you choose to try, I guess you better make sure to get the right size the first time.

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