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Hidevolution.com

1/5

They are kind and nice when you buy something.

I spent $3200 on two laptops. One of two needed to be fixed so I sent it to them.

After 3-4 weeks, I got my laptop back with a receipt but they didn’t repair it at all. I had waited 3 weeks and my work was stopped.
So, I sent it back to them and explained my situation.
The guy who didn’t check my laptop before sent answered for my email with a few words like ‘I am sorry’. That was all. HA!
Now I’m waiting for my laptop back again. It took 84 days to get a repaired laptop.

84 days!
I couldn’t take my semester well and I couldn’t work.
If you want to buy something here, remember that you probably have to wait about 3 months like 1/4 year to get a single service.


posted Aug-20-2018

A rep from Hidevolution.com, donald-hidevolution.com,has responded

“We did make a mistake the first time he sent it in, for which we are sincerely sorry.

The only good news is we pay the shipping both ways for warranty repairs...but this still does not make up for their lost time and frustration.

The second time they sent it in we were able to resolve the issues and turned it around quickly. We actually shipped it to them on August 16th, the day they wrote this review.

I have personally reached out to them by phone and email beginning on August 16th, and then repeatedly over the next two weeks to reach a satisfactory resolution for their lost time and frustration, but unfortunately, as of the close of business today, August 27th, they still have not responded.”


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