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What customer service??

I ordered a watch for my husband 2 weeks before xmas and paid for 3-5 day delivery just to be on the safe side. 4 days before xmas the watch had not arrived and I had not had any dispatch or delivery information. I could not get any response by telephone and therefore emailed twice. I still had no reply. A few days after xmas I received a standard email to say that the watch was on its way but no explanation as to why it took over two weeks to leave their warehouse. The watch has subsequently arrived but despite further emails I have had no response from their customer service department. I would quite like my payment for prompt delivery back! I am happy with the watch but would not buy fro this company again as I don't have any faith in the customer service if I had a problem with the product.

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